Cultural differences in the office
A man on a mission to transition from being an English speaking Consultant in the UK, to a Mandarin speaking Consultant in China, even though the market there hasn't quite matured yet. Nothing about this is supposed to be easy - and so it should be very interesting. Please read, and send me your comments on my thoughts and opinions.
Brazillian BBQ. A meat lover's delight. Actually, there's a very good salad / veggie selection too, fruit, and an ice cream machine to help yourself to. This place is great if you don't want to even think about what to order, and don't want to wait for your food. You just get a plate, grab some salad stuff, sit, and the meat comes to you every few minutes.
Here's another charity put forward by the British Chamber of Commerce.
I bought an Enjoy discount card some time back. It was recommended to me, and I thought why not try it out. The card itself offers 10% discounts at a number of places. The voucher book is even more impressive, but needs careful interpretation, as venues reserve the right to completely ignore whatever is written on the voucher.
Corners well cut:
- Super thin plastic spoons, as used in canteens. Fine for drinking soup, but with rice, the weight is too much. The spoon loses rigidity and then wobbles around.
- Super thin plastic disposable cups, as sold in Carrefour. Fine for cold water, but hot water tends to disfigure the plastic in a worrying fashion.
- Hollow metal bike parts. As issued by bike repair men, and as standard on my new Forever bike. Parts such as bolts, and bike pedal bolts, are made of hollow metal, with the result that after a heavy period of use they shear and fall off. Maybe I’m not gentle enough when I’m riding.
One cut too far… (of course, these are isolated, rare incidents – not representative!)
- Hand towels in the office washroom dispenser, that tear when try to pull one down, if your hands are wet. Doh!
- Bendy straws as issued with fruit juices and cocktails at the up-market 239 restaurant. The plastic is so thin, that bending the straw in the way you’d expect to, leaks air in to the straw, rendering it useless.
- restaurants in their re-use of paper chopstick sleeves. It’s worrying when you pull damp chopsticks out of these re-used chopstick sleeves. It’s also annoying when we eat in such places and forget to bring our own chopsticks…
I found the Centraline agency to be the most helpful when searching for a rental property. They’re one of the few agencies to have multiple branches, all hooked up to a single property database. For checking market prices, I found the http://rent.online.sh.cn website to be accurate. Once you have the name of a building, it’s easy to see how much apartments tend to go for, so that you know you’re being offered a ball park rental.
If you’re busy, then I would suggest leaving the agencies behind altogether. They don’t get many high value properties, haven’t seen many themselves, many if not all of their agents lack age, experience and professionalism. My suggestions are Savills, a subsidiary of the
The process of renting a property was an eye opener. After we settled on a property, we had trouble ascertaining who really was the owner of the property. A lady claimed to be the landlady, but the ownership paperwork showed a different name. At that point in time, another agency was on the line, claiming to have the real landlord in front of them. Who to believe? The situation is that the lady had bought several apartments, but due to buying restrictions in shanghai, had put this particular property under her brother’s name. In effect she was the owner and landlady. But she wasn’t the legal owner.
We were surprised to find clauses missing from the contract. Things like, what length of notice period was necessary if either party wanted to break the contract. Without this, it seemed the landlady could kick us out with a day’s notice, albeit giving us a month’s compensation. Also there were no clauses on landlord access, e.g. to show prospective renters around the apartment in 11 months’ time. (don’t forget also, no incentive for your ayi to respect your privacy when that time comes – she’ll let people in). There’s no concept of ‘joint and several’, if more than one of you is signing the contract. And if you need fa piao (receipts, which add 5% to your rental price), apparently they can only be made out in the name which appears on your contract.
I didn’t see any clauses explaining responsibilities or procedures in the event of problems, such as a leaking bathtub, perhaps leading to a week without running water. It was helpful that Centraline agency had bilingual contracts for us, but it took a long time to add additional clauses to the contract, no matter how simple they seemed to be. On our contract, exactly how much needed to be paid on each of our quarterly payments, wasn’t clearly stated. I think it was designed with monthly payments in mind.
The bilingual side of things was somewhat irrelevant, because the contract also stated that in the event of inconsistency the Chinese version was authoritive. Also, we needed to have a translator there, because the Chinese was written in ‘old language’, or ‘lawyer speak’ – absolutely no chance of being able to read it. And it’s got to be disconcerting when you have agents around you excited about clinching another high value deal, all of whom must be under 25 years of age, and telling you to ‘trust them’, and a translator with you who being a local doesn’t really understand why you’re being so cautious. It’s because of course, us foreigners have been told over and over again – that we’ll be ripped off at every opportunity. How can you blame us for being cautious?
New Buildings
The first clue, should be whether the lift has been boxed up. Other than that, a gaze at the outside of the building, looking for curtains, air conditioning units, satellite dishes. Low occupancy means renovations work. Which means drilling and banging at 7am every day. Every day. 7am. Security is a distinct problem in such places. Building doors are often left open, as workers come and go. Security guards welcome all and sundry in, if they even notice you coming in. Our building door has had teething problems – the hinging is of such poor quality and design that ever since they started locking it, it breaks consistently within a matter of weeks.
One good thing about new buildings – fast lifts. Look to see where the lifts stop by default. In ours, one waits on the ground, another on the 15th floor. So getting out of the building in the morning is real quick. Listen for the acceleration when you call for a lift.
If you have security concerns, insist on having a peephole fitted to your door. (That’s if you’re so lucky that you don’t have a massive iron gate as an additional door). We’ve had workmen, salesmen, friends, security, all come knock on the door. It’s all a bit eerie when you’re not expecting someone, and you know the local security is less than marvelous. If you’re very security conscious, then check to make sure that the front and back doors are fitted correctly, with hinge bolts on the insides, and check to see if the doors self-lock on closing.
New apartments
A few things to check. This hasn’t got much to do with
General
Check out the air conditioning. Is it central a/c, or individual units? I’m led to believe that central is more efficient, and certainly less obtrusive. Look to see how many and how large the a/c units are on the outside of the property. Modesty on this front caps the number of guests you can have in the summertime. Check how powerful the gas boiler is – can it handle two hot showers at once? Check the insulation. Are you going to have cold drafts coming through window cracks in the winter? Is there double glazing? How big are the gaps under the external doors? Oh…. And check for mosquitoes… In one apartment over
Lastly…. Think about the price you’re paying. At under 9k, our 3 bed property is in the good quality range, but not excellent quality. It’s far from perfect, but at this price range it’s still cost effective. Going up a quality level, life is better, but a considerable amount more expensive.
Taiwanese food. Surprisingly inexpensive - a great place to treat visitors without breaking the bank. Average cost 50 to 75 RMB (3 to 5 pounds) without drinks. Superb setting. Just outside Xintiandi (north east east of xintiandi), it's a great option if you're walking around xintiandi and fancy trying some taiwanese food.
Found this online today. Great photos of appetising Chinese food found in Shanghai. The author yusheng has even written the names of the dishes and restaurants (in chinese), a description of each dish (english) and restaurant addresses (english). Fantastic!
I've been struggling to find interesting Chinese films to watch. It's hard, having to rely on the DVD shopkeeper girls to recommend films to me. I found this list online, of the “100 strongest films of Asia”. The way they’ve compiled it seems pretty basic though – essentially picking out the big name films produced each year since 1935 or something. Still, it's a good base for me to start from, to watch some of the old classics.
Department stores are fascinating. Products are grouped by brand rather than function. Which means to choose a television, one has to walk from the Philips section over to the Panasonic section, over to the Sony section. The same for rice cookers, irons, telephones. It’s impossible to do side by side comparisons, or for a salesperson to help you compare. When you’ve chosen on one, you can’t stick it into your trolley and pay later at the cashier. You have to take the item number, walk it to a cashier, pay, then return and collect your goods. So if you buy 5 different things, you’ve got to go to the cashier, and return to each of the 5 areas to collect your goods. Bit of a waste of time.
And so I was surprised and overjoyed when one time a saleswoman told me I didn’t need to pay at the cash desk. I was buying a belt. She told me that there was a discount on it, making it exactly 96 kuai. Fair enough I thought, and I gave her 100 RMB. She gave me the change, and I asked her for a receipt. Amazingly, she burrowed around in a shoe box, and after a while, found a receipt she’d been keeping aside for exactly 96 RMB. Genious.
Usually, what happens after you’ve been to the cashier, is that you go back to where you came from, and give them the receipt and counterfoil that the cashier gave you. The salesperson keeps the counterfoil, and you take away the receipt. Many people I guess don’t bother taking the receipt…. Which creates an opportunity for goods to be sold for cash, and a receipt still to be given. Presumably such a practice creates stock discrepancies, which could be written off as shoplifting.
The belt I bought was pretty ghastly. I’ve been looking for a simple, modest looking belt for some time. They’re really hard to find. Whereas a diamond crusted fake Gucci belt is relatively easy to find. If you like wearing that kind of thing… great. Belts, spectacles, cuff links and men’s leather shoes, I’m putting into a list of ‘things to buy abroad’.
The department stores are good to walk around. It’s good to wonder if they turn a profit – after all, who shops there? How much margin leakage is there due to malpractice? How well can they retain high value customers through their ability to deliver service? And it’s hilarious to see the lookalike stores. The Armoni store for example, in the menswear department, where the saleswomen will swear on their lives that the goods have just been shipped over from
Another funny event – we bought a basketball. A reasonably upmarket store, we thought it better than buying a fake from the market, or from a university shop. Sure it costed more, but hey, we figured that was the premium for buying real goods in the center of town. Well, two days later the basketball went flat. When we went back, the saleslady dunked the ball into a bucket of water. Sure enough, it was leaking. Oddly, it was leaking not just from one place, but from everywhere. Hmmmmmmm. She tried another ball from their stock – same problem. She made a call to her boss, who refused to give us a refund. She then had to go ask the department store management, who after a long wait, were able to give us a refund – hooray! The irony is that in some instances buying fakes is better than buying real goods – because the real goods might sell so slowly that they are already beginning to deteriorate.
I bought a couple of bikes from Carrefour supermarket, 201 RMB each. (about 13 pounds). You could probably add another 100 RMB of locks baskets and a bell, and later, another 50 RMB when I find a more comfy seat to go onto it.
The below press release taken from University of Hong Kong's website. http://mba.hku.hk/latest.news/index.asp?doc=news8
My friend Emily from
I have to name 5 weird habits. Freaky huh.
1. Hoarding music but never listening to it
2. Singing and humming all day long, especially when I’m waiting for a friend to answer the phone when I ring them
3. Hahaha, excessive eyebrow movements when I’m singing in a performance. Thanks for Patrick for that one, hehe
4. Looking really serious when doing stuff like playing the cello, learning tennis, stuff like that. It’s the look of concentration I have when I’m trying to learn something
5. er this one isn’t so weird I think, but it’s definitely me – I smile a lot, especially to random people in the office at work, and online to my friends on msn. I like to share smiles.
I’m going to tag a few online friends with this. If your name is here, you should follow on the chain to another 5 people… and let me read about your weird habits!
Susan, my online
Grace, my fudan friend, who’s doing CPA at the moment. She’s one of my Shanghainese friends. She’s a super considerate person, very thoughtful and generous.
Wang Jian Shuo, who first taught me about
Micah, who’s been quietly following my blog ever since my first couple of weeks in
Ray, who I live with, and has SO MANY weird-ass habits that it’ll be a cinch for him to complete. He’s an as brash as can be American. I’ll write about him as and when I can hehe. He’s probably making lots of fun about me on his blog, especially because I can’t read it from within
Thanks Emily J, I’m so happy that we haven’t lost touch with each other!
Last night we trouped over to Century Park in Pudong to watch October National Holiday Fireworks. I think this holiday is about National day, which was on Saturday. Anyhow, the whole country takes somewhere between 3 and 5 consecutive days off work, and generally travels.
Looking at the card, this place is a little confused. The front of the card says "fongfu elite", the back says "yongfoo elite", the address shows "yongfu road". Looking at their own website, you'll be even more confused - whilst talking for ages about how beautiful the place is, there are no photos.
Now I thought I had problems with the quality of the UK's 5 TV channels, but here in China, we have something like 30 or 40 terrestrial channels. I understand Chinese TV stations are going on 'buying sprees' looking for soaps overseas to fill up their slots. I guess when you have this many people paying license fees, then you can afford to keep so many TV channels.